Terms and conditions
TERMS AND CONDITIONS OF USE FOR PLAYERS IN AUSTRIA
LEGAL STATUSThe online casino operated by New Era B.V. is licensed and regulated by the Government of Curaçao (License Number: OGL/2024/181/0181) to provide gaming services in Austria.
REGISTRATION AND LOGIN PROCESSTo register and access the website, you must:
a. Provide your email address and phone number;b. Submit a valid form of identification, such as a passport or ID card;c. Supply proof of residence; andd. Verify payment details.A Know-Your-Customer (KYC) verification process will be conducted within 24 to 72 hours.
The account activation is instantaneous upon registration, however, the full functionality may only become available after successful completion of the KYC process.
Each player shall comply with one of our standard terms of registration:
a. Each user must be at least eighteen (18) years old; andb. Only one account per user is permitted;c. We reserve the right to restrict access in certain countries, except that we do not currently have any such restrictions applicable to players from Austria.
- GAMES AND SOFTWARE PROVIDERSWe offer over 4,000 games from various software providers, including Pragmatic Play, Play'n GO, Evolution (MGA licensed), NetEnt and others.Our top games include Sweet Bonanza, Gates of Olympus, Crazy Time, Monopoly Live, Lightning Roulette.
The games are categorized as follows:
a. Slots;b. Table Games;c. Live Casino;d. Bingo; ande. Sports.
- BONUSES AND PROMOTIONS
A welcome package consisting of four bonuses will be credited to your account upon successful registration and first-time deposit:i. 1st bonus: 100% up to €500 + 50 FS (€0.10 each, Book of Dead);ii. 2nd Bonus: 50% up to €500 + 50 FS;iii. 3rd Bonus: 50% up to €500 FS; andiv. 4th Bonus: 100% up to €1,000 FS.
These welcome bonuses can be redeemed by entering the respective promotional codes (e.g., PSWEL2 for the second bonus) after a minimum deposit of €10 has been made into your account.To participate in these promotions, each player must agree to meet our standard terms and conditions, including:a. The wagering requirement is 35x the bonus;b. Maximum bet applicable: slots – full contribution; table games - 10% only.
In addition, we offer recurring promotions to existing players, which include:
i. Reload bonuses of up to 50% (€200) per week;ii. Cashback offers of up to €100 weekly.All promotional terms and conditions must be read in conjunction with these standard terms and conditions.
- VIP AND/OR LOYALTY PROGRAM
We operate an invitation-only program consisting of four tiers: Bronze, Silver, Gold, and invite-only levels for our most valued members.
To qualify for the loyalty program, players are required to accumulate points per bet.Our loyalty rewards include exclusive bonuses, cashback offers, and faster withdrawals.
- PAYMENT METHODS AND BANKING TERMS
The following deposit methods are available:i. Visa/Mastercard (min: €10, no processing fees);ii. Skrill/Neteller (instant transaction);iii. Paysafecard;iv. Crypto-currency (BTC).
For withdrawals, the minimum amount is €20.
We reserve the right to change our banking terms at any time without prior notice to you or others.Please note that for verified accounts, withdrawal limits are up to €5,000 per day.
- KEY TERMS AND CONDITIONS
You shall comply with each of our standard terms and conditions:
a. Bonus wagering requirements: 35x the bonus;b. Maximum bet applicable: slots – full contribution; table games - 10% only.c. Inactive accounts will be subject to a fee if no login or activity occurs within twelve (12) months.
- MOBILE AND TECHNICAL FEATURESOur mobile website is fully optimized for user experience and speed on both iOS and Android devices, featuring over 2,400 games in touch-friendly mode.
The registration process on our mobile platform follows the same requirements as our desktop version.Face ID support is available to players with compatible iOS devices.
- SECURITY AND FAIR PLAY
Our website employs the latest industry-standard SSL encryption (256-bit).
We also have third-party auditors conduct regular checks for randomness and fairness, in addition to audits by Curaçao regulatory authorities.
We maintain a high standard of customer support, providing assistance through live chat (response time less than 2 minutes), email (24 hours response time) available in German language.
- RESPONSIBLE GAMBLING FEATURESTo ensure the well-being of our players, we offer various responsible gaming tools:
a. Customizable daily/weekly/monthly deposit limits;b. Reality checks; andc. Temporary/permanent self-exclusion options.We also provide information on support organizations for gambling addiction in Austria.
- ADVANTAGES AND DISADVANTAGES OF PLAYING AT PalmSlots Casino
Pros:i. 4,000+ games available from 50+ providers;ii. Fast payouts to players throughout the EU and Germany regioniii. Generous welcome package with multiple bonuses per deposit;iv. User-friendly mobile-optimized website for optimal gaming experience.
Cons:a. VIP Program is limited only to invite-only members.b. Weekends may have certain restrictions on withdrawals.
- GENERAL CASINO INFORMATION
Wer was founded in 2022 and operated by New Era B.V., a Curaçao-based company licensed under the number OGL/2024/181/0181.
We offer our services exclusively to players located in Austria, Germany, and other international countries as specified on this website.Restricted access is applicable for countries with local regulations that prohibit online gambling.